Refund policy

Food returns

For food safety reasons, we do not accept change-of-mind returns or exchanges of calm pop. This does not affect your rights if goods are defective, damaged, incorrect or otherwise not supplied as required by law. Do not send food back without contacting us first.

Something wrong with your delivery?

Email suzanne@bhvdkids.com with your order number, a description and, where possible, photos. Please contact us promptly, ideally within seven days of delivery; this request does not shorten any rights you have under applicable law. Do not consume products with damaged or leaking wrappers.

For confirmed damaged, defective or incorrect items, we will provide a replacement at our expense or a refund for the affected items, including applicable shipping charges where required. We will explain the resolution by email. You do not need to purchase another order to obtain a remedy.

Cancellations

Contact us promptly if you need to cancel. We can accept cancellation requests before fulfillment where possible. Once fulfillment begins, we may not be able to stop shipment. Your rights for shipping delays, defective goods or other legal remedies are unaffected.

Refunds

Approved refunds are issued to the original payment method. We will confirm when the refund is issued; your payment provider may need additional processing time. Contact us if you have not received an expected refund. Where the law requires a particular refund deadline or remedy, that requirement applies.